At Umoya we are committed to protecting your privacy and to ensure that any personal information we may collect is used properly, lawfully, and transparently.
The information we collect:
We may collect and process your personal information mainly to contact you for the purposes of understanding your requirements, and to deliver our products and services. For this purpose, we may collect your personal contact and other personal information.
We collect information directly from you where you provide us with your personal details.
Where possible, we will inform you what information you are required to provide to us and what information is optional.
Website usage information may be collected using “cookies”, which allows us to collect standard internet visitor usage information.
How we use your information:
We will use your personal information only for the purposes for which it was collected and agreed with you. In addition, where necessary, your information may be retained for legal or research purposes.
- To gather contact information.
- In connection with legal proceedings.
- For the detection and prevention of fraud, crime, money laundering or other malpractice.
- To confirm and verify your identity or to verify that you are an authorised user for security purposes.
- To conduct market or customer satisfaction research or for statistical analysis.
- For audit and record keeping purposes.
Disclosure of information:
We may disclose your personal information to our service providers and partners who are involved in the delivery of products or services to you.
We may also disclose your information:
- Where we have a duty or a right to disclose in terms of law or industry codes.
- Where we believe it is necessary to protect our rights.
We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that your personal information remains secure.
When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept secure.
We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.
Your Rights: Access to information
You have the right to request a copy of the personal information we hold about you. To do this, simply contact us at the numbers/addresses provided on our website and specify what information you require. We will need a copy of your ID document to confirm your identity before providing details of your personal information.
Please note that any such access request may be subject to a payment of a legally allowable fee.
Definition of personal information:
According to the Act ‘‘personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. Further to the POPI Act definition, Umoya also includes the following items as personal information:
- All addresses including residential, postal and email addresses.
How to contact us:
If you have any queries about this notice; you need further information about our privacy practices; wish to withdraw consent; exercise preferences or access or correct your personal information, please contact us at the numbers / addresses, listed on our website.